Refund and Return Policy

At Nyamakima.com, we are committed to ensuring you are satisfied with every purchase. If for any reason you are not entirely happy with your order, our return and exchange policy gives you peace of mind.

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1. Returns Eligibility:

• Items must be returned within 7 days of the original purchase date.
• Items must be in the same condition as when purchased, with all tags and original packaging intact.

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2. Exchange Policy:

• We offer exchanges for items of equal or lesser value.
• Exchanges are subject to product availability.
• If the exchanged item is of lesser value, the price difference will not be refunded.

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3. Non-Refundable Items:

• We do not offer cash refunds. Exchanges for store credit or other products are available.
• Items purchased during clearance or sale events are final sale and cannot be returned or exchanged.

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4. Return Process:

To initiate a return, please contact us within the 7-day return period using the details below:

Physical Location:

Shop G21, Gaberone Plaza, along Gaberone Road, Nairobi

Contact:

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5. Proof of Purchase:

A valid receipt or order confirmation must be provided when returning an item.

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6. Inspection and Approval:

All returned items will be inspected to ensure they meet our eligibility criteria.

Nyamakima.com reserves the right to refuse returns that do not meet these requirements.

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7. Contact Us:

If you have any questions or concerns regarding our return and exchange policy, please reach us via the contact information above.

By shopping with Nyamakima.com, you agree to follow the terms outlined in this policy. We appreciate your understanding and look forward to serving you again.